Refunds and Exchanges Policy

You may return or exchange goods provided you notify us by email (syd@atticgroup.com.au) within 5 days of receiving your order. You must include your customer order number and description of the item(s) you wish to return.

With a receipt or tax invoice:

We can provide a refund
All returned goods must be unused, in original packaging and in saleable condition
You are required to return the items within seven days of notifying us that you are returning/exchanging goods.
Receipts and tax invoices must be valid and intact
Goods purchased “on-sale” will not be refunded other than in the event of them being faulty
For any special order item (goods that we don’t keep in stock), there is a restocking fee of $50
If the return conditions are met we will refund you for the amount you originally paid for the items (excluding shipping fees) within 5 business days from the date we receive the goods back from you. Please allow 10 business days for the refund of monies to your account
We will not be responsible for any return packages sent to us which are sent by other than a trackable mail or freight method.
All refunds will be provided back in the original tender. Cheques will be refunded into a nominated bank account and credit card refunds must be processed back onto the original credit card.

Unfortunately we cannot offer a refund or exchange on the following items: